your use of our Website (the “Website”) and the related services (jointly referred to hereinafter as
the “Services”). Said processing is performed by HEAT.SUPPLY as controller, which has its registered
office at Antwerpsesteenweg 170, 2950 Kapellen (also referred to hereinafter as “we” and “us”),
registered with the CBE under number 0673.884.239, in accordance with the applicable legislation on the
protection of personal data.
amendment shall be communicated via the Website.
“Cookies” or similar technology can be used as a component of the Website or services. Cookies are
text files that are put on the hard disk of a device and that contain certain information, sometimes including
What data we process and why
We process personal data relating to you when you use the Website and/or Services:
When? Use of Services or use the Website
Which? Identity particulars
Why (aim)? To process a request
On what legal grounds? Legitimate interest
When? To contact us or to request a product
Which? Identity particulars
Why (aim)? To later send related information and supplements
On what legal grounds? Permission
In principle, we obtain the above-mentioned personal data directly from you. We can also process your personal
data in addition to the list above:
to provide you with information on products and services that you request in a personalised and efficient
manner, either via the Website, by email, by telephone or through social media channels;
to process your personal data so that we can provide you with the correct service provision;
for direct marketing purposes, i.e. to be able to provide you with targeted communication, promotions,
offers and other advertisements that we or our selected partners would like to make available to you. We
will ask your permission for this;
to perform statistical analyses to improve our Website and/or Services, or to develop new products or
to provide to a financial institution or payment service provider, to enable your bank and the payment
service provider to fulfil their obligations;
to transmit to the police or judicial authorities as proof of possible crimes or, if there are any founded
suspicious grounds of an unlawful act or crime committed by means of your registration with, or use of, the
Website or Services;
within the scope of a possible merger with, acquisition of/by means of or demerger by a third party, even if
such third party is located outside the EEA;
if and when your registration on the Website or use of the Website or services can be regarded as (a) a breach
of the conditions or the property rights, (b) a threat to the security or integrity of our service provision,
(c) a danger for the Website, Services or systems belonging to us or to our subcontractors as a result of
viruses, Trojan horses, spyware, malware or any other form of malicious code, or (d) being in any manner
whatsoever illegal or unlawful, discriminatory or insulting, we may process your data in our own interests and
in the interests of our partners or third persons.
Do we share your data
We can engage external processors to provide you with a Website that is as good as possible. We ensure that
third-party processors may only process your personal data in our name and pursuant to our written instructions.
We do not send your personal data in an identifiable manner to third persons if this is not necessary to provide
the services without your express permission to do so.
We can transmit anonymised data to other organisations that can use these data to improve products and services
and to provide tailored organisation of marketing, presentation and the sale of products and services.
Where do we procesa data
We personally and our external processors will only process your identifiable personal data in the European
We can transmit your anonymised data to organisations outside the European Area. If such transmission is made,
we shall ensure that there are appropriate warranties to guarantee the security and integrity of your personal
data, and that all the rights that you could enjoy under the applicable law relating to personal data are
How do we process data
We will do our utmost to process only your personal data that are necessary to achieve the aims stated in this
policy. We will process your personal data lawfully and transparently. We will also do our very best to keep
your personal data accurate and up to date.
Your personal data will only be processed until the moment at which you withdraw your permission for the
processing. Such permission withdrawal can imply that you are no longer able to use all or part of the Website
services. If you have registered on our Website, we will remove your personal data if you remove your profile,
unless a statutory or regulatory obligation or judicial or administrative order prevents that.
We will take the appropriate technical and organisational measures to keep your personal data secured against
unlawful access or theft and against unintentional loss, manipulation or destruction. Access by our personnel or
personnel of our external processors shall only be possible on a need-to-know basis and is subject to strict
obligations of confidentiality.
Your rights regarding personal data
You have the right to request access to any personal data that we process about you. Requests that are clearly
submitted with a view to causing us inconvenience or damage will not be dealt with, however.
You have the right to request that any incorrect or inaccurate personal data about you are corrected free of
charge. If you have registered on our Website, you can actually correct many of these data through your profile.
If such a request is submitted, you must also include with the request the proof that the personal data for
which the correction is requested are incorrect.
You have the right to withdraw permission previously granted for the processing of your personal data. This can
be done by contacting us at https://www.heat.supply/en/contact.
Instead of withdrawing, you can also request us to limit the processing of your personal data if (a) you dispute
the correctness of such data, (b) the processing is unlawful or (c) the data are no longer needed for the
purposes stated but you need them to defend yourself in judicial proceedings.
You have the right to object to the data processing if you can show that there are serious and legitimate
reasons relating to special circumstances and that these justify such objection. However, if the intended
processing is regarded as direct marketing, you have the right to object to such processing free of charge and
without any justification.
You can receive the personal data you provided in a structured format if they are processed on the grounds of
permission or a contract and they are processed by automatic resources.
Contact us at https://www.heat.supply/en/contact if you want to
submit a request to exercise one or more of the above-mentioned rights. It must be clearly stated in such
request what right you wish to exercise and why. This must also be dated, signed, and accompanied by a digitally
scanned copy of your identity card. If it appears that the request is founded, we will grant it as quickly as is
reasonably possible and no later than thirty (30) days after we have received it.
You can always contact us if you have a problem with our processing of your personal data. You can file a
complaint with the competent Data Protection Authority, i.e. the Belgian Privacy Commission, if you are still
dissatisfied with our response.